Shipping policy
At AMAA Gifts, every order is thoughtfully prepared, personalized, and carefully packaged to ensure it arrives beautifully and securely.
Processing & Personalization
Because many of our products are personalized specifically for you, Please allow 1–3 business days for personalization and production before your order ships.
This includes preparation for personalization such as embroidery, laser engraving, custom names, messages, and photo products.
Production time is separate from shipping/transit time. Shipping time begins only after your personalized order has been completed and dispatched.
Shipping Rates & Delivery Times
We offer the following flat-rate shipping options for U.S. orders:
Standard Shipping — $15
Estimated delivery: 3–5 business days after dispatch
Express Shipping — $25
Estimated delivery: 1–2 business days after dispatch
Please note that Express Shipping speeds up delivery/transit time only and does not reduce the personalization or production time.
Delivery
Once your order has been completed and shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Delivery times shown by the shipping carrier are estimates and may occasionally be affected by weather, holidays, carrier delays, or other circumstances outside of our control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your address before submitting your order.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist before the order ships, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
AMAA Gifts is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide your order number along with clear photographs of the package and damaged item(s).
If tracking indicates that a package has been delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier. You may also contact us and we will assist where possible.
Questions About Your Order
If you have any questions regarding shipping or delivery, please contact us through our Contact page and include your order number.
Shipping Note
Shipping times begin after your order has been personalized and prepared. Express Shipping speeds up delivery/transit time only and does not reduce personalization or production time.
AMAA Gifts
Personalize the Moment.