Order / Shipping Help

Order & Shipping Help

We want your AMAA Gifts experience to be simple, personal, and enjoyable from the moment you place your order until your gift arrives.

Need Help With an Order?

If you have already placed an order and need assistance, please contact us through our Contact page and include your order number so we can assist you as quickly as possible.

Need to Change Personalization?

If you notice an error in a name, message, photo, size, color, or other personalization detail after placing your order, contact us immediately.

Changes may be possible if personalization or production has not yet started. Once production begins, we cannot guarantee that changes can be made.

Need to Change Your Shipping Address?

Contact us as soon as possible if your shipping address is incorrect.

If your order has not yet shipped, we will do our best to update the address. Once the package has been shipped, address changes may not be possible.

Tracking Your Order

When tracking is available, you will receive tracking information after your order has shipped. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Package Marked Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please:

Check around your property and usual delivery locations.
Check with household members, neighbors, or building staff where applicable.
Contact the shipping carrier using your tracking number.
Contact AMAA Gifts if you still need assistance.

Order Arrived Damaged or Incorrect

Please contact us within 7 days of delivery with your order number and clear photographs of the product and packaging. We will review the issue and assist with an appropriate resolution.

Still Need Help?

Please contact us through our Contact page. When contacting us about an existing order, include your order number whenever possible.

AMAA Gifts
Personalize the Moment.