Please allow up to 3 business days for personalization and production before your order ships. This includes preparation such as embroidery, laser engraving, custom names, messages, and photo products.

We offer two flat-rate shipping options for U.S. orders:

Standard Shipping — $15

Estimated delivery: 3–5 business days after dispatch.

Express Shipping — $25

Estimated delivery: 1–2 business days after dispatch.

No. Production and shipping times are separate. Express Shipping only speeds up the delivery/transit time after your personalized order has been completed and dispatched. It does not shorten the personalization or production time.

Once your order has been personalized, completed, and shipped, you will receive a shipping confirmation with tracking information when tracking is available. Please allow some time for the carrier's tracking system to update.

If you notice an error in a name, message, photo, size, color, or other personalization detail, please contact us immediately. Changes may be possible if personalization or production has not yet started. Once production begins, changes cannot be guaranteed.

Personalized and custom-made items are final sale and cannot be returned, exchanged, or canceled once production has begun. Please carefully review all personalization details before placing your order.

Please contact us within 7 days of delivery and provide your order number along with clear photographs of the product and packaging. If the item is damaged, defective, or incorrectly personalized due to an error on our part, we will review the issue and provide an appropriate replacement or resolution.